Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
As our pieces are made by order and are entirely customized for our customers, we do not accept returns or refunds
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After 48 of delivery we will not be held responsible for any items found broken or missing after that time period. However, to ensure the best products for our customers we offer a 1-year warranty on any of our pieces and offer after-sales maintenance at additional surcharges.
Exceptions / non-returnable items
As our pieces are made to order and are entirely customized for our customers, we do not accept returns or refunds.
You can always contact us for any question at firstname.lastname@example.org
This is a final sale item and non-returnable. Please read our returns policy in full here
Shipping & Delivery Policy
we use an independent delivery service provider to ship our products to customers. By shopping with us, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company.
You will receive an estimated delivery date upon completion of your order. Please note that this is not a guaranteed delivery date for your order as our products are made to be customizable per our customers' requests and times may vary depending upon the availability of your desired material, fabric, and order processing. Typically Ordering processing takes 48 hours depending upon customer response rates and Rattan orders takes from 6 to 7 Working weeks. Wood, metal, aluminum, bamboo, and the rest of the materials take from 3 to 4 Working weeks however could take longer depending upon order specifications.
After settling the full payment for your order a delivery date is scheduled within 72 hours.
Delivery all over Egypt
Safe shipment right to your doorstep
Our representatives are always available for assistance