Terms of Service

TERMS & CONDITIONS

CONDITIONS OF SALE

1   GENERAL

1.1.   These Conditions of Sale (the Conditions) apply to all contracts for the sale of goods and/or the supply of services entered into by Élancé, registered in Egypt (the Company). The Conditions apply in preference to and supersede any terms referred to, offered or relied on by either party whether in negotiations or at any stage in the dealings between the Company and the Client with reference to the Goods and/or the Services.  Nor will the Company be bound by any standard terms furnished by the Client in any of its documents.

1.2.   The terms defined in the Purchase order shall apply to these Conditions, which are subject to any Special Terms stated in the Purchase order.

1.3.   This contract constitutes the entire agreement between the parties relating to its subject matter, and supersedes any previous agreement between the parties relating to that matter.  Each party acknowledges that it has not entered into the contract on the basis of, and does not rely on, any representation, warranty or other provision that is not expressly included in the contract.  The contract may only be varied in writing. No delay or omission of either party in exercising any right or remedy in whole or in part shall be construed as a waiver of it, or operate so as to limit or preclude any further or other exercise of it.

1.4.   The contract is subject to Egyptian Law. 

2   GOODS

2.1.   All descriptions of the Goods are given by way of identification only and the use of any such description shall not constitute a sale by description.  The Company maintains a policy of continuous product improvement, and reserves the right to alter specifications without notice at any time before delivery. 

2.2.   The client must be aware that in the occasion the reference photo used in the product specification sheet ( PSS) is that of a render or 3D design of the Goods, there could be a chance of 10-15% difference from the original render listed in the PSS to the delivered product.

3   SERVICES

Following receipt of the Client’s customization in relation to their purchase order, we shall prepare a product specification sheet, and shall proceed with the supply of the goods as ordered.

4   DELIVERY

4.1   The will deliver the goods to the Delivery Address during normal working hours by any method of transport at the Company’s option and shall, if included in the Services, install them or arrange for their installation there.  The Client shall pay any applicable delivery charge incurred by the Company, which shall be added to the Price.  The company may make part deliveries. 

4.2.   If a Delivery Date is specified the company will aim to dispatch the goods by then, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

4.3.   If any delay is caused by the Client then the Client will be liable for any additional storage / warehousing handling such as loading and unloading costs. If delivery is delayed by any cause beyond the reasonable control of the Company, a reasonable extension of time for delivery shall be granted. 

5   PRICE

5.1.   Any price(s) stated in the Purchase  order or otherwise notified by the Company or agreed by the parties are based on costs currently prevailing in respect of the Goods and/or Services stated.  Any increase in prices due to the Client’s requirements shall be paid by the Client.  Any increase in prices due, in the opinion of the Company, to a material increase in costs to the Company may, at the Company’s sole discretion, be passed onto the Client by an increase in the price.

6   PAYMENT

6.1.  Unless otherwise specified in the order form, a deposit of 50% of the estimated total price is payable upon placement of the order.  The balance of the actual price is payable 3 days prior of delivery of the goods supplied, with part payments being due in respect of part deliveries as the Company may require.

6.2.   If payment of the Price or any part of it is not made by the delivery date, the Company shall store the products until settling outstanding amount.

7 CANCELLATION

7.1.   The Company may cancel this contract with immediate effect by giving the Client notice

7.2. If the products have been delivered or production has began, the Client may not be able to return any products which comply with the contract unless the Company agrees to accept the return, if the Client fails to pay any amount due under the contract on the due date for payment, the company has a right to cancel the contract if the amount due wasn't settled within a 2 months period, and the company will no longer be liable to the client in regards to the original purchase order.

Shipping & RETURNS 

Élance uses an independent delivery service provider to ship our products to customers.  By shopping with us, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company.  

Upon receipt of shipment, customers should immediately inspect products and make a note of any and all damages and/or shortages discovered. We are happy to help with any order that is within 48 hours of delivery. Please be advised We will not be held responsible for any items found broken or missing after that time period. However, to ensure the best products for our customers we offer a 1-year warranty on any of our pieces and offer after-sales maintenance at additional surcharges.  

you will receive an estimated delivery date upon completion of your order. Please note that this is not a guaranteed delivery date for your order as our products are made to be customizable per our customers' requests and times may vary depending upon the availability of your desired material, fabric, and order processing. Typically ordering processing takes 48 hours depending upon customer response rates. 

 

As our pieces are made to order and are entirely customized for our customers, we do not accept returns. The order delivery timeframe differs according to each individual order. Typically orders take from 3-4 weeks to produce however could take longer depending upon order specifications. To ensure the best products for our customers we offer a 1-year warranty on any of our pieces and offer after-sales maintenance at additional surcharges.  

 

Wholesale Inquiries

Thank you for your interest in our products. We hope they are items your customers will love just as much as our customers do.  For wholesale, prices will vary from retail prices shown. please contact us at Tel:  (20 )103-032-9919 or by email at Info@elance-eg.com for inquires. We look forward to hearing from you.