1. General Conditions

1.1. These Conditions of Sale (the Conditions) apply to all contracts for the sale of goods and/or the supply of services entered into by ēlancē, registered in Egypt (the Company). The Conditions apply in preference to and supersede any terms referred to, offered, or relied on by either party whether in negotiations or at any stage in the dealings between the Company and the Client with reference to the Goods and/or the Services.

1.2. These Conditions of Sale apply to all contracts for the sale of goods and/or the supply of services by ēlancē, whether online, in-store, or through any other official sales channel.

1.3. The terms in the PSS, along with any Special Terms, apply to these Conditions.

1.4. This contract constitutes the entire agreement, superseding previous agreements. The PSS, issued after the quote is paid, forms part of these terms. The contract may only be varied in writing.1.5. The contract is subject to Egyptian Law.

1.6. The client has the right to get back to the company with any comments or notes on the delivered items within 24 hours from the delivery date.

 

2. Goods

2.1. Descriptions of goods in the quotation are for identification purposes only. Specifications may change in the PSS as agreed during the customization process.

2.2. There may be a 5% - 10% difference from the render or 3D design in the PSS to the delivered product.

2.3. Any quotation and Product Specification Sheet (PSS) will be valid for two days only. After this period, it may be subject to price increases.

3. Service Acknowledgement

3.1. By proceeding with payment, the client acknowledges having read and agreed to all terms and conditions listed on our website. These are detailed comprehensively at ēlancē Terms of Service. This acknowledgment is a prerequisite to the processing of any order and forms an integral part of the agreement between ēlancē and the client. 3.2. By accepting the Product Specifications Sheet, the client furthermore agrees to all terms and conditions.

4. Delivery

4.1. The company will deliver the goods to the Delivery Address during normal working hours by any method of transport at the Company’s option and shall, if included in the Services, install them or arrange for their installation there. The Client shall pay any applicable delivery charge incurred by the Company, which shall be added to the Price. The company may make part deliveries.

4.2. If a Delivery Date is specified the company will aim to dispatch the goods by then, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.

4.3. In the event the client does not receive the items on the agreed-upon date stipulated in the contract, the client will be responsible for any additional storage or warehouse handling charges. If delivery is delayed due to factors beyond the company's control, an extension of delivery time will be granted.

4.4. Upon delivery, the client must issue a Goods Received Note (GRN) to confirm that the delivered items match the specifications and quantities ordered.

5. Price

5.1. The pricing as stated in the quotation, or as otherwise communicated by the Company, is based on the costs prevailing at the time in respect of the Goods and/or Services. Should there be any increase in costs due to specific requirements or changes requested by the Client, such additional costs shall be borne by the Client.

5.2. In instances where there is a material increase in costs to the Company, the Company reserves the right, at its sole discretion, to pass these increased costs onto the Client by adjusting the price accordingly.

5.3. Notwithstanding the above, for orders where a 75% down payment has been made, prices will remain fixed and will not be subject to change. In cases where the down payment is less than 75%, any significant increase in material costs—amounting to more than 10% of the initial quoted price—may result in an adjusted price, with the additional costs being applied to the balance due.

6. Payment

6.1. Unless otherwise specified in the quotation, a deposit of 75% of the estimated total price is payable upon placement of the order and the remaining 25% before shipment. The balance of the actual price is payable 3 days prior to delivery of the goods supplied.

6.2. The upfront payment is non-refundable due to the custom nature of our products tailored to the client's specific requirements and personal needs.

6.3. If payment of the Price or any part of it is not made by the delivery date, the Company shall store the products until settling the outstanding amount.

7. Cancellation

7.1. If the products have been delivered or production has begun, the Client may not be able to return any products which comply with the contract unless the Company agrees to accept the return. If the Client fails to pay any amount due under the contract on the due date for payment, the company has a right to cancel the contract if the amount due wasn't settled within a 2-month period, and the company will no longer be liable to the client in regards to the original purchase order.

7.2. Written notice for cancellations or refunds must be sent to our official email at Info@elance.me within 24 hours of order placement or delivery (as applicable). Failure to provide timely written notice will result in the forfeiture of any right to a refund or cancellation.

7.3. Changes to the design or order specifications can only be made within [2] days of placing the order.

7.4. Cancellations in [3] days may be eligible for a partial refund, subject to review.

7.5. The cancellation form will state that refunds will be in the form of store credit or cheque within 14 working days.

8. Refund and Returns Policy

8.1. Inspection Upon Delivery: The Client must examine and inspect the received order to ensure that all product details are intact and meet the specified requirements within 24 hours of receiving the order.

8.2. No Returns or Exchanges: We regret that returns or exchanges are not permissible for made-to-order items, including items that have been installed, due to their customized nature.

8.3. Order Cancellation Policy: Once an order is confirmed and payment is processed, cancellation, modification, or return for a refund or exchange is not possible. Cancellations are not accepted beyond 24 hours after order placement, as the company commences procurement of necessary raw materials for manufacturing. Refund requests submitted within the initial 24-hour period will be honored as per standard procedures. Beyond this timeframe, the company reserves the right to decline refund requests.

8.4. Refund Issuance: In exceptional circumstances where a refund is granted for made-to-order items, it will be issued as store credit, which remains valid indefinitely.

8.5. Return or Exchange Policy for In-Stock Items: Customers are eligible to initiate a return or exchange for in-stock items within 30 days from the delivery date, provided the item remains uncustomized and unaltered, accompanied by proof of purchase.

8.6. Refund Process for Eligible Returns
8.6.1. Restocking Charge: For approved returns of non-returnable or final sale items, a

credit will be issued after deducting an applicable restocking fee.

8.6.2. Credit Reimbursement: Refund credits will be processed in the form of a cheque within 14 days of refund approval.

8.6.3. Reporting Damaged or Defective Products: Should you receive a product that is damaged or defective, please contact our customer support team on the date of delivery for assistance.

8.6.4. Shipping Fees: Clients are responsible for shipping costs unless the return is due to a manufacturing defect or damage during transit.

8.7. Conditions for Exchange/Refund:

●  If there are manufacturing defects.●  If the product is in its original condition and packaging.

●  If the purchased products are as specified on our website.

• 8.8. Exclusions for Exchange/Refund:

●  If the product is modified in terms of design, dimensions, or colors.●  If the product is fully customized according to the client's preferences.

●  On discounted products.

9. Manufacturing Time Frame

9.1. Our standard manufacturing time frame is 40 to 65 working days. ēlancē Home is entitled to submit up to 21 days after the agreed delivery date.

9.2. Requested samples will halt the production time frame calculation until confirmed.

10. Warranty

10.1. The warranty will not apply in case of non-compliance with the product care instructions described on our website. The warranty period is one year.